Assistant Manager @ Winans Chocolates and Coffees

Description

Let's face it: Nothing is more delicious than chocolate, coffee, and wine. As a Winans Chocolates + Coffees team member, you will be around all three, all the time! if you're looking for a unique, fun, rewarding, and challenging career, look no further than Winans - a growing, local company with roots dating back to the late 1800's. We hand-make our own chocolates, roast our own coffees, and artfully select our collection of wines.

Job Summary

The Winans Assistant Manager Associate creates the Winans' Experience for our customers by providing all customers with exceptional service, quality beverages and products, and maintaining a clean and orderly store environment. The Assistant Manager models and acts in accordance with Winans' principles and policies. Winans Chocolates + Coffees believes in developing its' employees: We offer learning opportunities to obtain company certifications and promotional opportunities within the first six months of employment.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Winans Chocolates + Coffees
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for other team members
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues
  • Communicates information to manager so that the team can respond as necessary
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
  • Delivers exceptional customer service to all customers by acting with a customer comes first attitude, connecting with the customer, and discovering and responding to customer needs
  • Maintains store appearance and product offerings by continuously restocking products on sales floor and behind counter as necessary
  • Follows Winans' operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
  • Maintains a clean and organized workspace so that partners can locate resources and product as needed
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
  • Follows health, safety and sanitation guidelines for all products
  • Maintains regular and punctual attendance

Summary of Experience

  • Previous customer service experience required
  • Previous barista experience preferred
  • Previous management experience prefered

Basic Qualifications

  • Maintain regular and consistent attendance and punctuality
  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
  • Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
  • Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
  • Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
  • Available to perform many different tasks within the store during each shift

Required Knowledge, Skills and Abilities

  • Ability to learn quickly
  • Ability to understand and carry out oral and written instructions and request clarification when needed
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships

Qualifications and Skills

3 years customer service experience

Locations

This job is open at the following locations:

OH

Beavercreek, OH -- 3510 Pentagon Blve- Beavercreek, OH, 45431
Beavercreek- 3510 Pentagon Blvd. - Beavercreek, OH, 45431